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Listing of Published Research Articles, Papers, and Books Books
2009 Plain Talk about Business Performance Newsletters 2009.46 - Not Leaving Anyone Behind 2009.45 - The Hindsight Thing 2009.44 - The Rectilinear Trap 2009.43 - What is Your Brand 2009.42 - Clarity or Confusion 2009.41 - The Magic Square of Leadership 2009.40 - Churchill's Truth 2009.39 - Thinking Before Doing 2009.38 - Where is the Horizon? 2009.37 - It's All About Behaviours 2009.36 - Having a Chance of Success 2009.35 - Position Determines Perspective 2009.34 - Strengthening the Weak Spot 2009.33 - Finding the Weak Spot 2009.32 - Bending Spaghetti 2009.31 - It's Never Too Late 2009.30 - Chicken or Beef 2009.29 - The E Words 2009.28 - Filling in the Blanks 2009.27 - A Good Cat 2009.26 - Distinguishing the Difference 2009.25 - More Horsepower Means What? 2009.24 - The Hum 2009.23 - Developmental Feedback Challenge 2009.22 - Just Another Choice 2009.21 - Compliance or Commitment 2009.20 - When IT isn't Always "It" 2009.19 - Getting the Shirt 2009.18 - When Wishing Isn't Enough 2009.17 - Unmet Expecations? 2009.16 - What Did They Think Would Happen? 2009.15 - The Duplication Dilemma 2009.14 - The Return of the Mad Hatter? 2009.13 - Fine Art of Using Tourniquets 2009.12 - The Title Says It All 2009.11 - Driving Lessons 2009.10 - Aren't We Exciting? 2009.09 - Planning 101 2009.08 - Recognising Your Tipping Point 2009.07 - Its a Very Fine Line 2009.06 - Robbing Peter to Pay Paul 2009.05 - On the Mary Celeste? 2009.04 - The Folly of Trying to Do It All 2009.03 - When Only the Annointed Survive 2009.02 - The Rucksack Problem 2009.01 - Ensuring Innovation Happens
2008 Plain Talk about Business Performance Newsletters 2008.51 - When the Shortest Point is Not the Best 2008.50 - No Compromise or Just Myopia 2008.49 - Champagne and Learning 2008.48 - Seeing Where You Really Are 2008.47 - Lessons from Spain 2008.46 - The Hope Bubble 2008.45 - Be Careful 2008.44 - The Power of Ladders 2008.43 - The New Maths 2008.42 - The Delegation Conundrum 2008.41 - Sitting on the Sidelines 2008.40 - Data Deceptions 2008.39 - Organisational Artefacts 2008.38 - Seeing the Gorilla 2008.37 - Getting to Where You Want to Be 2008.36 - Finding Out Why You Are Where You Are 2008.35 - The Stone Age 2008.34 - Brick Walls 2008.33 - The Sudoku Connection 2008.32 - Strategy and Performance 2008.31 - Feeling Uncomfortable? 2008.30 - Mis-Reading the Signals? 2008.29 - Smart People? 2008.28 - Chart Folly 2008.27 - Business Brownian Motion 2008.26 - Its All About Perspective 2008.25 - Now that 40 has become 135 2008.24 - Waiting for the Dot 2008.23 - The Kluge Factor 2008.22 - The New Generation 2008.21 - When Doing Less Can Be More 2008.20 - The Problem with Learning 2008.19 - Doing the Business of the Day 2008.18 - Who Do You Trust? 2008.17 - No More Surprises, Please 2008.16 - Anthenian Wisdom 2008.15 - Betting on Five 2005.14 - The Cheetah or the Hippo 2008.13 - A Kit Plan 2008.12 - Re-Thinking the Impossible 2008.11 - What We Can Learn from String 2008.10 - Cooks in the Kitchen 2008.09 - The Cart and the Horse 2008.08 - Illuminating the Blind Spot 2008.07 - Elephants in the Drawing Room 2008.06 - Horsepower Tension 2008.05 - Mirror Mirror on the Wall 2008.04 - Building Committment with Stories 2008.03 - Lessons from the Front Line 2008.02 - The Pigeon and the Statue 2008.01 - The Truths are There
2007 Plain Talk about Business Performance Newsletters
2007.50 – Team Building Folly 2007.49 – Total and Complete Rectitude 2007.48 – The Lords of Language 2007.47 – Finch was Right 2007.46 – Occam’s Razor 2007.45 – The Big Squeeze 2007.44 – Spotting the Jay’s 2007.43 - Understanding Why 2007.42 - Whose Handcuffs? 2007.41 - Conflict Resolution 2007.40 - A Perfect Storm 2007.39 - Having Their Cake and Eating It Too 2007.38 - What We Plant is What We Get 2007.37 - It Beggars Belief 2007.36 - Velleity 2007.35 - Are We Asking the Right Questions? 2007.34 - Fire Trenches - 2007 2007.33 - Where Is All Our Talent Going? 2007.32 - Demonstrating Appropriate Behaviours 2007.31 - Manipulating the Pause 2007.30 - Regaining Common Sense 2007.29 - The Play's the Thing 2007.28 - Enigma Management? 2007.27 - Stepping Into the Void? 2007.26 - A Shark in Formaldehyde? 2007.25 - Rosebud 2007.24 - Seeing or Believing? 2007.23 - Looking Both Ways 2007.22 - Knowing What to Manage 2007.21 - Merger Integration Effort Traps 2007.20 - Plastics 2007.19 - A Game of Two Halves 2007.18 - It's Not Monopoly, But... 2007.17 - Business "Bad-Hair" Days 2007.16 - "Professional Development" Misconceptions 2007.15 - How Much is Best? 2007.14 - Right in Front of You 2007.13 - Dogs and Homework 2007.12 - Staying Focused 2007.11 - Being on the Edge 2007.10 - It's All in the Questions 2007.09 - When You Say You Will... 2007.08 - None of the Above 2007.07 - The Impact of CSE's 2007.06 - Stuck in the Middle? 2007.05 - The DNA of a Successful Organisation 2007.04 - An Oncoming Train? 2007.03 - Finding Out What We Don't Know 2007.02 - Motivating the Motivators 2007.01 - Trying to Stay Dry?
2006 Plain Talk about Business Performance Newsletters
2006.51 - Losing Sight? 2006.50 - The Observer's Paradox 2006.49 - Running on Empty? 2006.48 - Missing the Signals? 2006.47 - So Much for Common Sense? 2006.46 - Worrying Too Much? 2006.45 - The Risk of Not Winning 2006.44 - It's All About Perspective 2006.43 - Betwixt and Between 2006.42 - Structures and Results 2006.41 - The Onset of Creep 2006.40 - Beyond the Visible Edge 2006.39 - Do It, Then Move on to the Next One 2006.38 - The Elasticity of Management 2006.37 - Ensuring All the Pieces Fit Together 2006.36 - Distinguishing What Is Important 2006.35 - Skilled Incompetence in Action 2006.34 - Mustard Lessons 2006.33 - When Change is the Model 2006.32 - When it is Time to Move On 2006.31 - Surfacing Mental Models 2006.30 - Close Encounters of the Anodyne Kind 2006.29 - Living an Illusion? 2006.28 - Making Better Decisions 2006.27 - The Whole 'Pace' Thing 2006.26 - Tom and His Fence 2006.25 - Doing the Impossible 2006.24 - The (Sometimes) Tyranny of Targets 2006.23 - On the Road...Again? 2006.22 - Shifting the Blame? 2006.21 - When the Truth May Not Be the Truth 2006.20 - The Wisdom of Marx 2006.19 - The What-If Puzzle 2006.18 - So Just What Are We Afraid Of? 2006.17 - Who is Learning from Whom? 2006.16 - Falling in Line? 2006.15 - With the Best of Intentions 2006.14 - Why We Are Where We Are 2006.13 - Happy Salmon Day 2006.12 - Rolling the Dice? 2006.11 - Elephants in the Lift 2006.10 - Taking Off Your Glasses is the Easy Bit 2006.09 - But Are We Really Learning? 2006.08 - Not the River in Egypt 2006.07 - Apparently Still Loving That Quick-Fix 2006.06 - Keeping Your Eyes Open 2006.05 - Have You Tied Your Own Hands? 2006.04 - Letting Go 2006.03 - Blinded By Our Own Beliefs 2006.02 - Ensuring We Meet Expectations 2006.01 - The Panjandrum Virus
2006 Microsoft bCentral columns 01 jun - Whose Truth Is It? 15 jun - The What-If Conundrum 01may - Doing What You Do Best 15 may - The Joys of Salmon Day 01 apr - Enabling Internal Communications to Work Effectively 15 apr - Learning from Mistakes 01 mar - Ensuring Success 15 mar - The Scourge of Denial 15 feb - Letting Go 01 feb - Finding the Best Solutions 15 jan - Robbing Peter to Pay Paul 01 jan - One from Column A?
2005 columns in the Daily Telegraph
06 oct Why Workplace Stress is no Surprise 29 sep Recycling Old Masters? 22 sep Only One Option When Profits Fall 15 sep Take the Overview (Saying Nothing at All) 08 sep Skilled Incompetence 01 sep Building Customer Links Will Pay Off 04 aug Are Off-Site Programmes a Waste of Time? 21 jul Brainstorming is Just Common Sense 07 jul Stuck in the Middle? 23 jun The Illusion of Doing the 'Right Thing' 09 jun Down the Wal-Mart Road? 26 may The True Cost of Outsourcing 19 may The Carrot is Mightier than the Stick (How Tom Got His Fence Painted) 05 may How to Treat an Outbreak of Sick Days 28 apr The Day the CD-ROMS Invaded the Office (Invasion of the CD-ROMS) 21 apr Management See, Management Do (More Abdication of Responsibility?) 14 apr Store Wars 31 mar Simply Ticking the Boxes Isn't Enough 17 mar Having Their Cake and Eating It Too? 10 mar Micromanagement...from Above? 03 mar Too Busy to See the Oncoming Train? 24 feb Reading Between the Lines 17 feb Beware the Mummified Manager (Looted from the Valley of the Kings) 10 feb Fuelling Discontent? 27 jan Is It Change, or the Past Preserved? (A Shark in Formaldehyde?) 20 jan Are We Setting Managers Up for Failure? 13 jan Reorganise and Reap the Consequences (A Time for Resolutions?) 2004 columns in the Daily Telegraph
09 dec Has Occam’s Razor Gone Missing? 02 dec Walk a Mile in Your Workers Shoes (What is the Worst that Could Happen?) 25 nov Ways to Motivate the Motivators (Motivating the Motivators) 18 nov The Danger of Wallowing in the Past (Wallowing in the Past?) 11 nov He’s a Bird, He’s a Plane…Hang On, He’s Invisible 04 nov Have We Become Just Like the Forth Bridge? 28 oct More to Standards Than Paperwork (Is Certification Really the ‘Holy Grail’ . . . or Just Good P.R.?) 21 oct The Tourniquet Method can be Fatal (The Fine Art of Using Tourniquets) 14 oct Low Numbers Add Up to Less Service (More (Customer’s)Heads on Stakes?) 07 oct Bigger Not Always Better for Business (Is Big Always Better?) 30 sep Let's Hear It for the Widget Makers (The Big Squeeze) 23 sep No Winners When You Lock Horns with Suppliers (Losing the Way?) 16 sep The Formula for Getting Right First Time (The Recipe for Getting It Right) 09 sep Beware the Hidden Cost of Hiring Outside (Going, Going ... Gone?) 02 sep Mad Hatters and the Organisational Tea Party (Are We Falling Down the Rabbit Hole?) 12 aug Firefighting is Something to be Stamped Out (Badge of Honour, or Reckless Use of Resources?) 05 aug Has Alchemy Become a Management Competence? 29 jul Danger of Not Fixing It When It's Clearly Broken (And This Week’s Winner Is….?) 22 jul Why Bad News is Better Than No News at All (Are You on the Peter the Great?) 15 jul When Success Seems to Tie You in Knots (Choking on Success?)
2005 Microsoft bCentral columns 15 dec Trapped by the Numbers? 01 dec How Do We Know? 15 nov Trying to Stay Dry 01 nov Being Able to Sleep at Night 15 oct Urgent for Whom? 01 oct Getting Teams to Act Like Teams 15 sep The Essence of Ensuring Customer Satisfaction 01 sep The Talking-Listening Conundrum 15 aug Living in a Virtual World 01 aug Keeping Your Business Healthy 15 jul Ignorance Is Not Necessarily Bliss 05 jul Living in Fantasyland?
2005 Plain Talk about Business Performance Newsletters
2005.51 - How Soon We Forget 2005.50 - Choices, Bloody Choices 2005.49 - Dealing with the Hiring Conundrum 2005.48 - The Downside to 'Stepping-In' 2005.47 - Events Dear Boy, Events 2005.46 - Welcome to the Real World 2005.45 - No More Room for Business As Usual 2005.44 - Ikean Lessons 2005.43 - Divining Success? 2005.42 - The Best Obtainable Version of What? 2005.41 - Spinning to Nowhere? 2005.40 - Balancing the Dichotomy 2005.39 - Wicked, Wicked Problems 2005.38 - The Indefatigable Joy of Options 2005.37 - A Mickey Mouse Job? 2005.36 - Measure Twice, Cut Once 2005.35 - Missing the Obvious? 2005.34 - Some Days... 2005.33 - Who Owns Innovation? 2005.32 - Operationalising the Strategy 2005.31 - Living in a Virtual World 2005.30 - Mr. Sawyer's Solution 2005.29 - Getting It 2005.28 - Just Out of Breath? 2005.27 - Stay Hungry; Stay Foolish 2005.26 - Getting Stuck at the Micro-Level? 2005.25 - The Straw or the Tube? 2005.24 - The Evil RTDS 2005.23 - And on the Third Day... 2005.22 - Life Beyond Tools? 2005.21 - Losing Our Comfort Zones? 2005.20 - Is Low Cost a Sustainable Option? 2005.19 - Tied Up in Your Own Gordian Knot? 2005.18 - Living in Fantasy Land? 2005.17 - Serpents in the Garden? 2005.16 - The Real Bottom Line 2005.15 - When the Obvious Logic May Not Be the Best 2005.14 - The Organisational Dopplehanger 2005.13 - Knowing What We Don't Know 2005.12 - "SME" is an Acronym for What? 2005.11 - Save a Penny, Lose the Plot? 2005.10 - When is 'Doing Enough,' Not Enough? 2005.09 - Just What is the Problem? 2005.08 - Thowing the Baby Out with the Bathwater? 2005.07 - Searchig for the Horizon 2005.06 - So Hungry, They Would Eat the Dates Off of Calendars 2005.05 - Why do We Allow Gaming the System to Continue? 2005.04 - Are Ethics Today Spelled T-E-F-L-O-N? 2005.03 - Nosocomial Infections- the Business Version.. 2005.02 - and One Pill Makes You Small…. 2005.01 - Another Year, What Has Changed?
2004 Plain Talk about Business Performance Newsletters 2004.51 - T'was the Day After Christmas... 2004.50 - Drinking the Kool-Aid? 2004.49 - Coping with Growth 2004.48 - What Can We Do about Our Baggage? 2004.47 - Are We Willing to be Accountable? 2004.46 - Alzheimer's or Lost in Space? 2004.45 - What is Wrong with this Picture? 2004.44 - Does Structure Really Drive Behaviour? 2004.43 - And November Means...Choice? 2004.42 - When Will They Have Had Enough? 2004.41 - Checking Reality 2004.40 - Why Is It Difficult to Get to the Finish Line? 2004.39 - Being As Wise as Solomon? 2004.38 - Avoiding Surprises 2004.37 - If You Could Have the Company You Really Want, Would You? 2004.36 - There is Nothing ‘Soft’ about ‘Soft Skills’ 2004.35 - To Meet or Not to Meet...is that the Question? 2004.34 - Is There an Easy Way to Survive Change? 2004.33 - What Can We Do about Our Baggage? 2004.32 - Why Don't All the Pieces Fit Together? 2004.31 - Do Matrix Organisations Work? 2004.30 - What is the Unintended Cost of Cost-Cutting? 2004.29 - Should the Planners Be Doing the Planning? 2004.28 - Choking on Success? 2004.27 - The Mobile Alliance - Dream Come True or Nightmare? 2004.26 - Is Our Pre-Occupation with the Numbers Blinding Us? 2004.25 - Is There More Going on than Meets the Eye? 2004.24 - Do You Suffer from P.H.S.? 2004.23 - What Ever Happened to ‘Walking the Talk?’ 2004.22 - Why Is ‘Getting It Right’ So Difficult? 2004.21 - You Don’t Need to be a Rocket Scientist, but…. 2004.20 - Feel Like a Domino Like all that Blue Paint on Your Face? 2004.19 - How Can We Increase Profitability per Employee? 2004.18 - The $40 Pain Reliever? 2004.17 - Was Darwin Right? 2004.16 - Are We Losing Our Gravity? 2004.15 - Are You on the 'Peter the Great?’ 2004.14 - Can We Afford to be Economical with Communications? 2004.13 -Can We Really Do More with Less? 2004.12 - When the Going Gets Tough, Where is Everyone? 2004.11 - Well I Know the Answer, but What was the Question Again? 2004.10 - Why Can Collaborative Efforts Become Adversarial? 2004.09 - What Is the Big Deal About Mental Models? 2004.08 - Why are We So Addicted to Fire-Fighting? 2004.07 - When is the 'Right Time,' Right? 2004.06 - Does Coaching Really Work? 2004.05 - Are We Setting Managers Up for Failure? 2004.04 - Making Profits or Making Excuses? 2004.03 - Is Big Always Better? 2004.02 - Why Aren't Good Managers Always Good Leaders? 2004.01 - More of the Same?
2005 Leadership Direction Newsletters LD 5.51 - Check List for Inspirational Leadership LD 5.50 - And a Strategy is Supposed to Do What? LD 5.49 - The Ostrich Syndrome LD 5.48 - Facing Reality LD 5.47 - Differentiating Yourself LD 5.46 - The Goal, and How Not to Miss It LD 5.45 - Checkiing Off the Boxes? LD 5.44 - Trying to Stay Dry? LD 5.43 - Risk Prevention, Lesson 1 LD 5.42 - Why Is It So Difficult to Do Number 5? LD 5.41 - Time to Wake Up LD 5.40 - Why Things Don't Get Done LD 5.39 - It's a Matter of Perspective LD 5.38 - Strategy Questions, Part 2 LD 5.37 - Strategy Questions, Part 1 LD 5.36 - What Do They Expect Will Occur? LD 5.35 - Where Has All Our Talent Gone? LD 5.34 - The Common Sense Factor LD 5.33 - Up Against It? LD 5.32 - More Going on than Meets the Eye LD 5.31 - Planning for Success LD 5.30 - Missing the Point of Strategy? LD 5.29 - The Benefits of Brainstorming LD 5 28 - Data Myopia? LD 5.27 - Manipulating the Pause LD 5.26 - Clueless or Just Incompetence at the Top? LD 5.25 - Mis-Reading the Signals? LD 5.24 - What's So New About the New Leaders in Business? LD 5.23 - Shedding Some Light on a Dark Subject LD 5.22 - The Summer Solstice Is Almost Upon Us: Are You Ready? LD 5.21 - Orderly Transitions LD 5.20 - Icarus, 2005 LD 5.19 - Elephants in the Drawing Room? LD 5.18 - Listening to Customers...or Accountants? LD 5.17 - Waiting for the Dot? LD 5.16 - Seeing Your Way LD 5.15 - Putting the Cart in Front of the Horse LD 5.14 - Managing Expectations LD 5.13 - Missing the Signals? LD 5.12 - Growing Pains? LD 5.11 - Searching for Success LD 5.10 - If You are Going through Hell, Keep Going LD 5.09 - Sitting on the Sidelines LD 5.08 - Getting the Right People in the Right Jobs LD 5.07 - Walking the Fine Line LD 5.06 - The Interim CEO LD 5.05- Whose Performance Really Makes a Difference LD 5.04 - Is Low Cost a Sustainable Option LD 5.03 - Having Enough Horsepower LD 5.02 - Coming Back to What... LD 5.01 - Are We Falling Down the Rabbit Hole
2004 Leadership Direction Newsletters LD 10 - Are We Setting Managers Up for Failure LD 09 - To Have or Have Not The Shareholder Value Conundrum LD 08 - One from Column A...One from Column B LD 07 - To Have or Have Not The Question of Shareholder Value LD 06 - The Onset of Creep LD 05 - Is Big Always Better LD 04 - Robbing Peter to Pay Paul LD 03 - Increasing Future EBITDA Value LD 02 - Whatever Happened to Sustainable Thinking LD 01 - When Will They Have Had Enough
Organisational Effectiveness Articles Journal for Employee Communications Management - Sept/Oct 2005 The Journey to Z What Businesses Need Now is Better Managerial Performance Practical Planning Tools that can Help Get Your Project Off to a Good Start Improving Offshore Performance Mobility Across Detail Re-Thinking Management Organisational Performance The Impact of Change on Performance Shifting Organisational Behaviours to Improve Performance The Impact of Short-Term Thinking in Today’s Economic Climate A Story of Seduction: Palm Misses the Point The EnergyCo Story The Rise and Fall of a Favourite Child Business Unit at a Major Consulting Firm Are Your Employees Gaming the System? Managing in the New Economy: How to Make Better Decisions Beyond 2000: Decision Making and the Future of Organisations Developing Critical New Skills in a World of Continuous Change Organisational Exponential Growth: Learning How to Survive Success Unintended Consequences Déjà vu Restructuring Efforts: The Impact of Unintended Consequences Restructuring: The Cure or the Disease? Organisational Expertise: A Shift in Thinking Is Your Organisation Addicted to Change? Team Learning: Putting Some “Whats” and “Hows” on a Vague Topic Addiction to Constant Organisational Change: Consolidation Games: Structure Driving Behaviours: A Cross-Populational Dynamic Managing Business Risk Heroes and Villains Understanding the Impact of a Corporate Buy-Out The Tale of Three Organisations: Assessments of Organisational Learning Stirring It Up: The Addiction to Constant Organisational Change Core Competencies for Learning Organisations Creating Practise Fields Using Organisational Learning Tools to Build Community The Circular Organisation: How Leadership Can Optimize Organisational Effectiveness
Higher Education Articles Using Systems Dynamics to Enhance the Learning Potential of Dyslexics Closing the Labour Shortage Gap Scenario Planning in Higher Education Environments for Change Closing The Loop: An Effective Planning Process in Higher Education
System Dynamics Articles Growth and Underinvestment in China Using Simulation to Improve the Decision-Making Process Lessons Learned: The Dynamic Evolution of the World’s Utility Industries Water, Water Everywhere? A Looming Tragedy of the Commons The Bankruptcy Increase: There’s More Going on Than Meets the Eye Competition vs. Government Intervention: The Narrow Line in the Technology Industry The Microsoft Investment in Apple Welfare Reform Efforts
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